| Problem | Fix |
|---|---|
| No SheetBlast menu | Reload the page. Make sure you opened your copy and are signed in to the right Google account (check the avatar top right). |
| “Google hasn’t verified this app” | Normal for your own copy: Advanced → Go to SheetBlast → Allow. |
| Sender shows ✗ | Gmail: the address isn’t a verified “Send mail as” address yet. Hostinger: reconnect the token and check its scope includes this mailbox. |
| Contact shows ERROR | Read last_note. Fix the cause, then set status to ACTIVE or blank. Both work: a contact who was already emailed carries on at their next step. |
| “Missing value for: …” | Fill that column, or add a fallback: {{company|your team}}. |
| Nothing is sending | Run Status. Check that sending is ON, you’re inside the window and send days, the daily limits aren’t used up, and at least one sender is enabled. |
| Follow-up went to someone who replied | Their reply probably went to a different inbox. See “Replies must reach this Gmail” in tutorial 2. |
| Sequence stopped after step 1 for my own address | Expected: your own sent mail looks like a reply. Use Send me a test instead. |
| “Hostinger rejected the token” | The token was deleted or regenerated. Create a new one and run Connect Hostinger mailbox again. |
| Emails land in spam | Run the checks in tutorial 8: SPF/DKIM/DMARC all PASS, lower daily_limit, remove links from step 1. |
Still stuck? Use the contact page or email [email protected].